Product Designer Leading
UX Transformation

Richard Smith Product Designer and UX CX

Twenty + Years


2001 - Present
Digital Innovation Consultant & UX Design Specialist
Hella Creative Solutions

I lead UX design for fortune 100 companies e-commerce platform, creating mockups, wireframes, prototypes, and conducting user testing.

2021 - Present
Director Of Product Design
Tech Mahindra

I have the responsibility to lead the UX design, development, and implementation of an enterprise-level e-commerce platform for AT&T Stores Front.

2020 -2021
Senior UX Designer
REDspace Entertainment inc.

As a senior UX designer, I employed user-centered design principles throughout the company and advocated for simple and intuitive user interfaces.

2018 - 2019
Digital Workplace Solution Consultant
iGloo Software

I consulted Igloo customers through their digital workplace employee experience during the sales process, meeting customers’ requirements by leveraging technical knowledge. Achievements include increasing brand advocacy by supporting clients such as Stitch Fix, Teach America and Keen Footwear.

2013 - 2017
Senior Consultant & Product Designer / Product Manager
Booz Allen Hamilton

As a leader, I directed diverse teams in developing web and mobile experiences. My achievements include coaching a team to design a communications platform for a $425M procurement, conducting user research for a $450M bid, and creating a brand recognition portal generating $3M in revenue.

2005 - 2008
Digital Strategy Consultant | User Experience Designer
MJM Creative Services

Event management customer experience and UI/UX

2004 - 2005
Creative Director, Art Director | Principal
Wallop Inc.

Founder and Creative director

2001 - 2004
Digital Creative Director | UX/UI design
PGI Entertainment

Event management customer experience and UI/UX

1999 - 2001
Senior UI/UX Designer Interactive
Origin Design Group

Travel tourism UI/UX

1996 - 1998
Lead Designer Illustration and Animation
Rage Pictures Ltd.

Educational games and digital exhibits design and animation

Tales From The Field

Tales From the Field
rick smith

The company is the product the employee is the consumer

Companies are more focused than ever on acquiring and retaining the best talent. It’s a significant budgetary hit when they lose an employee due to lack of interest, discontent or a better offer. The single most effective way of keeping talented employees from jumping ship is an empathetic focus on the employee experience. Companies must take an employee-first approach to digital transformation.

Read More »